Privacy Policy

Last updated: August 31, 2026

NorthFlue Chimney Services ("NorthFlue," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Service Information: Details about your property and the chimney services you are requesting.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your browsing experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide requested services.
Schedule and manage appointments.
Send you service-related communications and follow-ups.
Improve our website, services, and customer experience.
Comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., scheduling software, email providers).
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Service records may be retained for up to seven (7) years for warranty and compliance purposes.

5. Your Rights Under Canadian Privacy Law

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw your consent to the collection and use of your information.
File a complaint with the Office of the Privacy Commissioner of Canada.

6. Cookies and Tracking

Our website uses cookies to enhance your experience, analyze traffic, and serve relevant content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

NorthFlue Chimney Services
245 King Street East
Toronto, ON M5A 1J9, Canada
Phone: (416) 555-0172
Email: [email protected]